Refund policy

REFUND & RETURN POLICY

Last Updated: 25,6,2026

Thank you for shopping with us. We strive to ensure that our customers are satisfied with their purchases.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Personalized or custom-made products
• Clearance or sale items
• Products marked as non-returnable

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Please provide photographs of the item and packaging so we can assist you promptly.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed within 5–10 business days.
• Refunds will be issued to the original payment method.
• Shipping charges are non-refundable unless the error was caused by us.

Return Shipping Costs

Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrectly shipped.

Contact Information

Email: zetrro4@gmail.com